Terms of Service

Effective Date: July 15, 2026

Welcome to IORServices.pro ("Website"), a division of Consultare Inc. Group ("Consultare," "Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of this Website and any services provided by IORServices.pro.

By accessing this Website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you should discontinue use of this Website and our services.

1. About IORServices.pro

IORServices.pro specializes in providing Importer of Record (IOR) services, regulatory compliance consulting, import coordination, and U.S. market entry solutions for businesses importing products into the United States.

We support manufacturers, exporters, distributors, retailers, e-commerce businesses, and brand owners by coordinating regulatory compliance activities and facilitating import processes across multiple regulated industries.

Our services may include, but are not limited to:

• Importer of Record (IOR) Services
• USDA Organic Importer of Record (IOR) Facilitation
• FDA Import Compliance Services
• USDA Import Compliance Services
• Foreign Supplier Verification Program (FSVP) Services
• Supplier Qualification
• Regulatory Gap Assessments
• Import Readiness Assessments
• Product Compliance Reviews
• Shipment Compliance Monitoring
• Regulatory Consulting
• Customs Documentation Coordination
• U.S. Market Entry Consulting
• Supply Chain Coordination
• Third-Party Logistics (3PL) Coordination
• Coordination with Licensed Customs Brokers
• USDA National Organic Program (NOP) Documentation Support
• Organic Import Supply Chain Coordination
• Educational guides, training materials, compliance resources, and consulting services

Unless otherwise stated in a written agreement, our services are advisory, administrative, coordination, facilitation, and consulting services.

2. No Legal Advice

IORServices.pro is not a law firm.

Nothing on this Website or provided through our services constitutes legal advice, legal representation, tax advice, customs legal opinions, or regulatory legal determinations.

Clients should seek advice from qualified legal counsel regarding legal matters.

3. No Customs Broker Services

IORServices.pro is not a licensed U.S. Customs Broker unless expressly stated otherwise.

Customs brokerage services are performed only by independently licensed U.S. Customs Brokers engaged directly by the client or coordinated through our strategic partners.

Our role may include coordinating customs entry activities, facilitating communication, and assisting with documentation, but we do not perform customs brokerage services unless separately licensed.

4. No Government Affiliation

IORServices.pro is an independent private company.

We are not affiliated with, endorsed by, sponsored by, or acting on behalf of:

• U.S. Customs and Border Protection (CBP)
• U.S. Food and Drug Administration (FDA)
• U.S. Department of Agriculture (USDA)
• USDA National Organic Program (NOP)
• Federal Trade Commission (FTC)
• U.S. Department of Commerce
• Any foreign government

References to government agencies are provided solely for informational purposes.

5. Customer Responsibilities

Customers are solely responsible for providing complete, accurate, and timely information necessary to perform our services.

This includes, where applicable:

• Commercial invoices
• Packing lists
• Product specifications
• Product formulations
• Ingredient declarations
• Product labels
• Certificates of Analysis
• Country of Origin documentation
• Organic Certificates
• Transaction Certificates
• Supplier documentation
• Testing reports
• Shipping documentation
• HTS classifications (unless classification assistance is requested)
• Regulatory records

Customers remain responsible for the legality, accuracy, and completeness of all submitted information.

6. Importer of Record Responsibilities

Where IORServices.pro agrees in writing to act as the Importer of Record, our responsibilities are limited to those expressly identified in the executed service agreement.

Unless specifically agreed otherwise, customers remain responsible for:

• Product safety
• Product quality
• Manufacturing compliance
• Product recalls
• Product liability
• Intellectual property rights
• Product labeling
• Product claims
• Country-of-origin compliance
• Export compliance
• Duties, taxes, tariffs, and government fees
• Product admissibility

7. USDA Organic Products and National Organic Program (NOP)

IORServices.pro facilitates Importer of Record (IOR) services for certified USDA Organic products entering the United States.

Our USDA Organic support may include:

• USDA Organic IOR Facilitation
• NOP documentation coordination
• Organic certificate verification
• Transaction certificate review
• Supply chain documentation support
• Import planning
• Organic shipment coordination
• Coordination with USDA-accredited certifying agents
• Organic compliance consulting
• Organic import documentation review

IORServices.pro does not:

• Issue USDA Organic certificates
• Certify products
• Certify facilities
• Conduct certification audits
• Represent the USDA
• Act as a USDA-accredited certifying agent

Organic certification decisions remain solely with USDA-accredited certifying agencies.

We do not guarantee:

• Organic certification approval
• Organic status
• Customs clearance
• USDA acceptance
• FDA release
• CBP admissibility
• Inspection outcomes
• Laboratory results

8. Regulatory Compliance

IORServices.pro assists clients in understanding FDA, USDA, CBP, USDA National Organic Program (NOP), and other applicable import requirements.

However, we cannot guarantee:

• Government approvals
• Customs clearance
• FDA release
• USDA release
• Organic recognition
• Shipment admissibility
• Inspection results
• Examination outcomes
• Laboratory findings
• Regulatory acceptance

Government agencies retain sole authority over import decisions.

9. Fees and Payment

Pricing is governed by the applicable proposal, quotation, Statement of Work (SOW), subscription, Master Services Agreement (MSA), or Service Agreement.

Unless otherwise agreed:

• All prices are in U.S. Dollars.
• Government fees, customs duties, taxes, freight, storage, laboratory fees, inspections, brokerage fees, and third-party costs are separate.
• Payments are due according to invoice terms.
• Late payments may result in suspension or termination of services.

10. Third-Party Service Providers

IORServices.pro may coordinate services performed by independent third parties, including:

• Licensed Customs Brokers
• Freight Forwarders
• Warehouses
• Third-Party Logistics (3PL) Providers
• Laboratories
• ISO/IEC 17025 Accredited Laboratories
• USDA-accredited Organic Certifying Agents
• Certification Bodies
• Organic Inspectors
• Transportation Providers
• Government Filing Agents

We are not responsible for the acts, omissions, delays, pricing, or performance of independent third-party providers.

11. Intellectual Property

All Website content, including text, graphics, logos, images, templates, guides, forms, software, methodologies, educational materials, and downloads, is the property of Consultare Inc. Group or its licensors.

No content may be copied, reproduced, distributed, modified, or republished without prior written permission.

12. Website Content

Website information is provided for general informational purposes only.

Although we strive to maintain accurate and current information, regulations frequently change. We make no representation that Website content is complete, current, or error-free.

Users should independently verify all regulatory requirements applicable to their products.

13. Confidentiality

IORServices.pro will use commercially reasonable efforts to protect confidential information received from clients.

Information may be disclosed only when:

• Authorized by the client;
• Necessary to perform contracted services;
• Shared with approved subcontractors, licensed customs brokers, accredited certifying agencies, laboratories, logistics providers, or other service providers involved in delivering the contracted services; or
• Required by law, court order, or a government agency.

14. Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

15. Limitation of Liability

To the fullest extent permitted by law, Consultare Inc. Group, IORServices.pro, its officers, directors, employees, affiliates, contractors, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Lost profits
• Lost business opportunities
• Business interruption
• Data loss
• Customs delays
• FDA import refusals
• USDA holds
• CBP examinations
• Product recalls
• Product seizures
• Warehouse storage charges
• Demurrage
• Detention
• Transportation delays
• Third-party logistics failures
• Loss of USDA Organic certification
• Suspension or revocation of certification
• Organic labeling disputes
• Government enforcement actions

Our total aggregate liability shall not exceed the amount actually paid by the client to IORServices.pro for the specific services giving rise to the claim during the three (3) months immediately preceding the event.

16. Indemnification

Customers agree to defend, indemnify, and hold harmless Consultare Inc. Group, IORServices.pro, and their officers, employees, affiliates, contractors, and partners from any claims, liabilities, damages, losses, penalties, costs, and expenses arising from:

• Inaccurate customer information
• Product defects
• Product contamination
• Product recalls
• False advertising
• Misbranding
• False organic claims
• Intellectual property disputes
• Regulatory violations
• Consumer protection claims
• Violations of FDA, USDA, CBP, FTC, or other applicable laws
• Customer negligence
• Breach of these Terms

17. Suspension or Termination

We reserve the right to suspend or terminate services if:

• Required information is not provided;
• Payments become delinquent;
• Fraudulent or misleading information is submitted;
• Continued performance would violate applicable laws or regulations; or
• The customer breaches these Terms or any service agreement.

Termination does not relieve the customer of any outstanding payment obligations.

18. Force Majeure

IORServices.pro shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, government actions, customs holds, labor disputes, transportation disruptions, cybersecurity incidents, utility failures, acts of war, terrorism, or other force majeure events.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.

The parties agree that any dispute arising from these Terms or the services provided shall be resolved exclusively in the state or federal courts located in the State of Texas.

20. Changes to These Terms

IORServices.pro reserves the right to modify these Terms at any time.

Updated Terms become effective immediately upon posting on this Website. Continued use of the Website constitutes acceptance of any revisions.

21. Contact Information

IORServices.pro
A Division of Consultare Inc. Group

Email: info@iorservices.pro

Website: https://www.iorservices.pro

22. Entire Agreement

These Terms, together with any applicable proposal, quotation, Statement of Work, Master Services Agreement, Service Agreement, subscription agreement, or other written contract executed between the parties, constitute the entire agreement governing the use of this Website and the services provided by IORServices.pro.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.